Cancellation Policy

Order Cancellation:

At Edelweissmart, we understand that circumstances may change, and you may need to cancel your order. Here's how our cancellation policy works: 

Cancellation Window:

Customers can cancel their order within 24 hours of placing it. We believe this timeframe allows for flexibility while ensuring efficient order processing.

Refund Process:

Upon cancellation, refunds will be issued back to the original payment method used by the customer. Please note that it may take up to 45 days for the refund transfer to be completed, depending on your financial institution's processing time.

Exceptions:

For safety and efficiency reasons, orders cannot be cancelled once they have been shipped. We appreciate your understanding in this matter, as it helps us maintain the integrity of our order fulfillment process.

How to Cancel:

To cancel your order, please contact our customer service team within the specified cancellation window. Our representatives will assist you promptly and ensure a smooth cancellation process.

Contact Us:

If you have any questions or require further assistance regarding order cancellations, please don't hesitate to reach out to our dedicated customer service team at care@edelweissmart.ae

We value your patronage and strive to provide the best possible service experience for our customers.