Return Policy

We understand that sometimes things don't go as planned. To initiate a return, please contact our customer service within 48 hours of delivery, providing images, invoices, and videos of the opening of the delivered product, along with their tags. The product should be in its original packaging and include the product invoice.

Conditions for Return:

• We accept returns only for products that have not been tampered with, are sealed, and remain in the original packaging.
• Damages due to neglect, improper usage, or wrong application will not be entertained under the exchange/returns policy.

Refund Processing:

Once we receive your returned package or item, please allow one to three weeks for your refund request to be processed. You will be contacted once your return is complete. Please note that shipping and handling fees are non-refundable. However, no orders will be refunded; only exchanges will be facilitated.

Exchanges:

In the case of damaged, wrong, or defective products, we offer exchanges for the same or similar Edelweissmart product of equal value. Each item can be exchanged once; no cash refunds are permitted.

Non-Refundable Items:

All products, once purchased, are non-refundable. Items may be eligible for return within three days from the date of successful delivery only if they meet the following conditions:

• Damaged product received
• Incorrect product received
• Defective product received

For any inquiries or assistance regarding returns and exchanges, please email us at care@edelweissmart.ae.